Cancellation Policy
At Excursions Tickets Direct, we understand that plans can change unexpectedly, and we strive to offer our customers a hassle-free experience. Our cancellation policy is designed to provide flexibility and accommodate various situations.
1. Standard Cancellations
Customers can cancel their bookings up to 24 hours before the scheduled activity day without incurring any charges. This gives you the freedom to adjust your plans in advance, no questions asked.
2. Cancellations Due to Health-related Issues
We prioritize the well-being of our customers and acknowledge that unforeseen health issues may arise. In such cases, we accept cancellations with the condition that a valid medical slip from a certified doctor is provided as proof. This ensures that your genuine health concerns are addressed with empathy and understanding.
3. Rescheduling Options
Life is unpredictable, and we get that. If, for any other reason, you find yourself unable to make it for your scheduled trip, we offer the convenience of changing your booking to another suitable day. This way, you won’t miss out on the amazing experiences we have to offer.
Our primary goal is to create a positive and enjoyable experience for our valued customers. By offering this flexible cancellation policy, we aim to make your journey with us as stress-free as
possible. Should you need any assistance or have any questions, please don’t hesitate to contact our friendly customer support team.
Thank you for choosing Excursions Tickets Direct. We look forward to providing you with unforgettable memories on your upcoming adventure!